EMS
Staff
E-Mail Notifications
Internet Portal

Clubnetworks Solution
Clubnetworks Benefits

ClubNetworks
Childcare Program
EFToolkit
EFTerminal
EFRegister EFRealtime

Churches and Schools
ClubNetworks
Childcare Program
EFRealtime

Enterprise Management Solution (EMS)

Management and Employees

Automated E-Mail Notifications

Internet Portal

System Benefits to Management and Employees

Sales Staff

• Contact management provides effective target marketing based upon:
  • Preferences;
  • Purchase patterns;
  • Usage;
  • Other.
• Provides effective, low cost tools for reaching members/guests/prospects.
• Automated contract enrollment process minimizes upfront errors.
• User defined contract requirements by location.
• E-mail notification of contract requirements not fulfilled at time of registration.
• Automated contract approval process for better control.
• Automated contract change management process.
• Enhanced contract promotion capabilities.
• Sell additional services at enrollment, increasing ancillary revenue.
• Sales commissions can be assigned to any and all products.
• E-mail notifications for contract renewals providing for better retention.
• E-mail daily sales statistics:
  • Sales totals;
  • Contract changes;
  • Upcoming expirations (Contract, billing, prospect).

Customer Service Staff

• Members have Internet access to initiate contract/billing changes, view information eliminates customer service calls:
  • Contract changes
    • Change personal information.
  • Member billing account activity
    • Update expired credit card;
    • Initiate billing change;
    • Make account payments;
    • Print billing statement;
    • View billing history.
  • Reservations
    • View upcoming classes or activities;
    • Make reservations (classes, facilities, instructors);
    • View upcoming reservations;
    • Edit upcoming reservations;
    • View session packages.
  • Billing process
    • E-mail of the billing statement;
    • E-mail notification of a returned item, hyperlink to payment screen.
• Member service transactions performed at club sites or central back office.
• Customer refunds processed automatically to credit card on file or to A/P reducing manual processes and improved customer service.

Accounting Staff

• Seamless integration with accounting and payroll software reduces back office costs.
• Inventory management provides:
  • Centralized control over products/services offered by location;
  • Pricing, promotions, and taxing by location;
  • Control by location improves procurement decisions, tracks transfers, shrinkage;
  • Manages physical inventories.
• Streamlined billing processes and cash management tools:
  • Enhance system processing speeds for timely billing;
  • Electronic billing for cost efficiencies and improved cash flow;
  • Electronic resubmission of ACH billings reduces manual labor costs, improves receivables;
  • Returned items automatically updated to account;
  • Visibility to cash settlements enhances cash management capabilities;
  • Ability to make on-line account payments.
• Enhanced tools to better manage “member” accounts receivable.
• Enhanced tools to better manage revenue either recognized or deferred.
• Audit trails to monitor all transactions entered – fraud protection.
• Reduction in manual accounting processes and personnel.

Front Desk Staff

• Access control and unattended check-in reduces required staffing.
• Fully integrated childcare check-in.
• Fully integrated guest check-in.
• Fully integrated member/guest reservation functionality.
• Fully integrated POS module:
  • EFT integration of POS;
  • User defined quick sale items to ease purchase processing;
  • Multiple step Z-out process to minimize erroneous over/short calculations;
  • Predefined inventory promotions and time of purchase promotions with proper security.
• Contract payments made directly to front desk.

Fitness Director

• Centralized reservations provide quick access to schedules of staff to assess utilization.
• Advanced scheduling of classes, instructors and facilities with conflict resolution and integration of instructor work shifts as well as the ability to purchase or use session packages.
• Instructor certification tracking to monitor staff.
• Advance reporting of reservation usage to select the best times to schedule activities.
• Manages class wait lists.

Instructors

• Availability for increased appointment scheduling.
• E-mail notification of scheduled appointments.
• Internet access to mange upcoming classes and availability from offsite locations.
• Monitor member/guest session packages.
• Notify members of last minute availability.
• Maximizes facility scheduling.

Management Control

• All levels: simple reporting for key indicators. Top level down as needed.
• Improved understanding of customers: interests, preferences, buying patterns.
• Aids evolution of products and services offered.
• Improved understanding of ads and promotion effectiveness.
• Improved understanding of usage patterns to facilitate proper staffing levels.
• Numerous reports for calculating daily usage, rollover, sales and other management tools.
• Better awareness of key club statistics/indicators.