The Company’s new flagship product, ClubNetworks, is a revolutionary modular-based Enterprise Management System (EMS) for the Health & Fitness Industry, delivered using Internet/Intranet communications. It is, by all external evolutions, the most robust, complete management system available to the market today.
With the emergence of the Internet as a core delivery channel for sales, service, and loyalty building activities for customers, as well as the backbone for rationalizing operations and moving information among widely distributed facilities, makes a web based system a “must have”. Built with Web-based enterprise techniques, ClubNetworks provides almost limitless scale.
ClubNetworks was designed and developed by Health & Fitness industry domain experts in close conjunction with one of the top five largest Health & Fitness club owners and operators in the nation. The product of this joint effort is a management system built at a level that meets the needs of organizations within the industry from the largest to the smallest; owned, operated or franchised.
Encompassing virtually all customer “touch points”, ClubNetworks provides management with unmatched business visibility and customer behavioral insight – knowledge that translates into higher customer retention, more effective cross selling, and more effective customer acquisition efforts.
Distinguishing ClubNetworks from other products offered in the industry is the time devoted to answering the cries of owners, managers, regulators, associations, suppliers and other industry related associates for new technology. Competing products have yet to address many of the changes needed in an industry which is evolving and undergoing significant changes related to competition, customer demands, consolidation and world-wide economic changes, just to mention a few.
Some of the high level features setting ClubNetworks apart from other products and answering the needs of the industry are as follows:
- Utilizes the power of the Internet as a high speed, readily available, high capacity means of communication allowing for access to the system from anywhere in the world.
- Encompasses all critical functionality, eliminating the need for multiple systems that address only individual functions.
- Compliance with Generally Accepted Accounting Principles (GAAP).
- Single database of information eliminating inconsistencies in stored information.
- Automation and simplification of complex labor-intensive functions such as contract management, deferred income calculations, cash management and reconciliation.
- Integrated electronic funds transfer process with automated real time updates of company records and member accounts.
- Low cost, highly effective tools to increase retention, market products, and prospects.
- Members can access, communicate and stay abreast of club events and promotions.
- Provides for additional sources of revenue per member reducing reliance on membership fees.
- Delegation of authority hierarchy starts with, and flows down from, top-level management.
- High levels of security and controls combat dishonesty, fraud and shrinkage through detailed, complete transactional audit trails.
- Multiple, low cost training alternatives and user friendly application caters to staff at all levels as will as incurred turn over.
Detailed, more specific, functionality is contained in the pages that follow.
The ClubNetworks system incorporates functionality within the following components:
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Customer Relationship Manager - consists from My ClubNetworks and Contact Manager modules.
My ClubNetworks allows each user to manage their own tasks, schedule their own availability, view their hours worked and commissions earned.
Contact Manager offers the ability to search on, and enroll, all entities; including members and employees.
- Front Desk Manager – utilized in point of sale transactions, including inventory sales, member check-in and scheduling, and a variety of other front desk management features.
- Sales Manager – allows management to maintain the sales process through managing the contract approval process, as well as user defined contract requirements, promotions and marketing sources.
- Scheduling/Reservation Manager – utilized to schedule classes, instructor availability and employee workshifts.
- Financial Manager – utilized to perform accounting options including inventory management, deferred revenue, journal entries, and reporting.
- System Administration Manager – utilized to configure system options such as enterprise options, security permissions, and inventory setup.
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