General Support Info

Support Program Overview

EFTechnologies’ Customer Education & Support department provides our customers with the best training and customer support available in the industry. Our primary goal is to ensure a smooth implementation and provide on-going support services that allow our customers to receive the maximum benefits from our products. The department provides many functions that allow us to meet that goal. The department credo is: Continually Exceeding the Standard.

We are committed to providing you with the best overall product experience; this includes intuitive technical products AND flexible options to fit your support needs. Our products are designed with superior quality and ease-of-use in mind, but we understand that issues do arise from time to time that require the backing of our support resources.

The following support resources are available
to customers with support contracts:

• Email support
• Phone Support
• Online Support Documentation
• Online EFT Account Statements

Technical Support by Phone

Our knowledgeable CES staff is available Monday through Friday from 9 a.m. to 5:00 p.m. EST to answer all questions on the operation of Centrec and to guide customers through any problems or challenges. The CES staff is trained to handle all types of situations from simple instructional questions to walking through a more complex task such as downloading an upgrade or changing system configuration information.

Technical Support Over the Web

Customers can also log onto our website to access information on the operation of our products, download upgrades, review questions submitted by other users, view answers provided by the EFTechnologies technical support staff, or post a question themselves.